Support

Most answers are below. If you're still stuck, email contact@ashbuild.app with your phone model and a short description, and we'll get back to you.

Purchases

I paid but Pro isn't unlocked

Open Profile → Settings → Restore a purchase. Make sure you're signed in to the same Apple ID or Google account you bought with and that you're online. Purchases can take a minute to confirm.

How do I cancel my subscription?

• iPhone: Settings → your name → Subscriptions → Pouched → Cancel Subscription.
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Pouched → Cancel.

Deleting the app doesn't cancel a subscription. Pro stays active until the end of the period you've paid for.

Can I get a refund?

Refunds are handled by the store. On iPhone, use reportaproblem.apple.com. On Android, see Google Play's refund page.

Your data

How do I move to a new phone?

On your old phone, go to Settings → Your data → Export a backup and save the file somewhere you can reach from the new phone, such as email or cloud storage. On the new phone, install Pouched and use Restore from a backup. Then use Restore a purchase to get Pro back.

How do I start over?

Settings → Your data → Reset everything erases all your logs and plan and takes you back to setup. This can't be undone, so export a backup first if you might want it later.

Using the app

How is my daily limit set?

Pouched starts from the pouches-per-day you entered and lowers the limit step by step over the pace you chose, until you reach your target or zero. With Pro you can change your goal and pace any time with Modify on the Plan tab.

I logged a pouch by mistake

Tap the minus button on the Home screen to remove the most recent pouch from today.

Reminders aren't showing up

Check that notifications for Pouched are allowed in your phone's settings and that the daily reminder is on in Settings → Preferences. On Android, battery-saving modes can delay notifications, so allow Pouched to run unrestricted if reminders arrive late.

Ask Pouched gives a short offline answer

When the AI coach can't reach our server, because you're offline or the service is busy, it answers from your own logged data instead. Try again with a connection. If it keeps happening while you have Pro, use Restore a purchase and then email us.

If you need more support

Pouched is a self-help tool. Talking to a doctor or pharmacist can help, especially about nicotine replacement options. Free support is available in many countries:

• US: 1-800-QUIT-NOW (1-800-784-8669) or smokefree.gov
• UK: NHS Quit Smoking support, nhs.uk/better-health/quit-smoking
• Canada: 1-866-366-3667
• Australia: Quitline 13 7848

If you're in crisis or thinking about harming yourself, contact your local emergency number or a crisis line right away. In the US you can call or text 988.